TeeBox.Golf Terms Of Service April 15, 2025

Glossary of Terms

Account: A registered user profile on TeeBox required for accessing and managing bookings and subscriptions.

Alerts: Notifications sent via SMS or email to inform users about available tee times that match their preferences.

Booking: A confirmed tee time reservation made by TeeBox on behalf of a user at a participating golf course.

Booking Fee: A flat rate (typically $5 per player) charged by TeeBox upon successful confirmation of a tee time booking.

Cancellation Window: The time period (usually 36 hours) within which users can cancel a booking through TeeBox without incurring fees – displayed at checkout.

Confirmed Booking: A tee time request successfully matched and reserved at a golf course through TeeBox.

Dispute: A formal claim by a user challenging fees or charges associated with a booking.

Free Tier: The entry-level TeeBox account with access to limited features and no subscription fee.

Hold: A pre-authorization on the user's card to cover the estimated cost of the tee time.

NotificationAPI: A third-party tool used by TeeBox to deliver SMS and email notifications to users.

No-Show: A failure to attend a confirmed tee time without canceling, which may result in a fee.

Payment Method: A valid credit or debit card stored in the user's account for processing fees.

Premium Tier: A forthcoming subscription level offering enhanced benefits, such as free cancellations.

QuickBook: The process of selecting and purchasing a currently available tee time immediately.

Stripe: The secure third-party payment processor used by TeeBox for transactions.

Subscription: A recurring monthly payment plan unlocking additional features and discounts.

Tee Time: A scheduled start time for playing golf at a course.

TeeBox: The online service that helps users search, receive alerts, and book golf tee times.

Virtual Credit Card: A digital card issued by TeeBox (via Stripe Issuing) used to complete bookings on behalf of users.

Waitlist: A feature allowing users to request a preferred tee time that is currently unavailable. Users may opt to receive availability alerts or automatic bookings (when card is on file and settings permit).

1. Account Registration & Subscription

By registering for a TeeBox account, you agree to provide accurate and complete information and maintain an active payment method on file if intending to book tee times. You must have a valid payment method registered prior to making any bookings.

2. Subscription Plans

• Free Tier: Provides basic booking services without access to alerts.
• Basic Tier ($9.99/month): Includes tee time alerts, two included booking credits, 30% off additional booking credits
• Premium Tier (24.99): Includes tee time alerts, 8 included booking credits, 50% off additional credits, and free cancellations subject to terms.

All subscriptions are billed on the Subscription Start Date and billed each month automatically until cancellation, or termination of the account.

3. Booking and Service Fees

• Managed Booking Service: TeeBox provides a managed booking service that completes tee time reservations directly with participating golf courses on your behalf. We handle the entire online booking process, including payment where required, user communications, and confirmation delivery.
• Third-Party Inventory: While TeeBox manages the full reservation workflow, all tee times originate from third-party golf courses and are subject to their availability and booking policies. TeeBox does not own or control tee time inventory—we act as your agent in securing a booking with the course.
• Standard Booking Fee: A flat $5.00 per player fee is charged only when a booking is successfully confirmed. Subscription tiers may include discounts or waived fees.
• Transparent Pricing: The total estimated cost—including course fees, TeeBox fees, and any applicable surcharges—is clearly displayed at the time of booking.
• Confirmation Timing: Bookings may be confirmed immediately or at a later time, depending on the user's request (e.g., immediate QuickBook vs. Waitlist). Charges are only applied once a match is confirmed.

4. Payment Processing and Authorizations

• TeeBox utilizes Stripe as its secure third-party payment processor.
• At the time of booking, the total estimated charge—including course fees, booking fees, and any applicable surcharges—is clearly displayed before the user confirms the booking.
• A pre-authorization hold for the displayed amount is placed on the user's registered payment method to secure the reservation and account for potential penalties such as late cancellations or no-shows.
• Final charges are reconciled after the scheduled tee time. If the final course charge is lower than the amount held, the unused portion is automatically refunded—typically within three (3) business days.
• Users are responsible for ensuring that their payment method remains valid and has sufficient funds to cover anticipated charges and adjustments.

5. Virtual Credit Card Transactions

• When a credit card is required for bookings TeeBox completes golf course reservations using virtual credit cards provided by Stripe Issuing, uniquely linked to each user's TeeBox account.
• TeeBox retains cardholder responsibility, disclosing minimal personally identifiable information to golf courses (primarily user names for identification purposes).
• TeeBox manages all communication with the golf course relating to the online booking transaction. TeeBox communicates with the user according to user preferences with booking and transaction related information.

6. Cancellation Policy

• Free & Basic Tiers: All booking fees are strictly non-refundable.
• Premium Tier: Users may cancel bookings free of charge if cancellations are submitted within the Cancellation WIndow (usually 36 hours), displayed at the time of booking.
• Cancellations within the Cancellation Window are subject to the booked course policy, including all cancellation fees. Sometimes, calling the golf course and asking to be forgiven can help avoid fees, for extreme cases like weather, an illness, emergency ect. However this is not guaranteed.

7. Dispute Resolution Process

• TeeBox is committed to fair and timely resolution of all user disputes. If you believe a charge was made in error or a booking was mishandled, please contact our support team at support@teebox.golf. TeeBox will investigate the issue, review system logs, payment records, notification history and provide a resolution within five (5) business days.
• While bookings are placed with the golf course, TeeBox manages the entire process on the users behalf. We aim to resolve issues fairly without requiring the user to contact the course.
• If a user chooses to dispute a charge through a payment provider, TeeBox will supply documentation (booking confirmations, timestamps, notifications) to support the case and ensure a fair outcome.

8. Data Privacy and Notifications

• TeeBox uses NotificationAPI exclusively for notification services, sharing only user contact information (email and/or phone number) required to facilitate bookings and alerts.
• All user data stored with TeeBox and third-party service providers is permanently deleted within 30 days following account termination.

9. Transaction and Processing Fees

• TeeBox may apply a surcharge of up to 3% exclusively on course fees charged to virtual credit cards used for golf course bookings. TeeBox subscription fees and one-time booking fees ($5 per player) do not incur additional processing charges; these are covered by TeeBox.
• Users agree to pay all applicable golf course fees, TeeBox booking fees, and applicable processing surcharges incurred.

10. Refund Policy

• Refunds are processed back to the original payment method used at the time of booking.
• Refunds may result from a user-initiated cancellation, a successful dispute resolution, or a booking concern escalated to TeeBox Support.
• If a discrepancy exists between the pre-authorized hold and the actual course charges, the difference will be refunded automatically following settlement.
• Refund processing typically occurs within three (3) business days after the booked tee time or dispute resolution.
• Refund eligibility is determined by TeeBox based on verification of system logs, booking activity, and communication records. All booking fees on the Free and Basic Tiers are non-refundable.

11. Liability and User Responsibilities

• Users are responsible for complying with all golf course policies, including tee time attendance, no-show penalties, and cancellation policies (displayed at checkout).
• TeeBox is not liable for disputes arising from golf course rules or operational practices, including penalties for late arrival, dress code violations, or pace of play.
• TeeBox will support users in resolving transactional disputes as defined in Section 7, including erroneous charges, system errors, or discrepancies in fees or notifications.
• TeeBox does not control or guarantee the outcome of disputes that are solely governed by golf course policy.

12. Service Availability and Modifications

TeeBox reserves the right to modify, suspend, or discontinue its services (or any part thereof), temporarily or permanently, with or without notice. TeeBox is not liable for any modification, suspension, or discontinuation of the services.

13. Third-Party Services and Integrations

TeeBox integrates with various third-party services including, but not limited to, payment processors and notification providers. Users acknowledge that TeeBox is not responsible for the reliability, availability, or performance of such third-party services.

14. Account Termination and Suspension

TeeBox reserves the right to suspend or terminate your account, access, or services at its sole discretion if any term is violated or for any reason including suspected fraud or abuse. Upon termination, TeeBox may delete all user data in accordance with its data retention policy.

15. Intellectual Property

All platform content including trademarks, branding, user interfaces, and other intellectual property remains the exclusive property of TeeBox. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without express written permission.

16. Force Majeure

TeeBox is not liable for failure or delay in performance caused by acts beyond its reasonable control, including natural disasters, internet outages, labor strikes, governmental actions, or third-party service disruptions.

TeeBox.Golf Terms Of Service March 2025

Glossary of Terms

Account: A registered user profile on TeeBox required for accessing and managing bookings and subscriptions.

Alerts: Notifications sent via SMS or email to inform users about available tee times that match their preferences.

Booking: A confirmed tee time reservation made by TeeBox on behalf of a user at a participating golf course.

Booking Fee: A flat rate (typically $5 per player) charged by TeeBox upon successful confirmation of a tee time booking.

Cancellation Window: The time period (usually 36 hours) within which users can cancel a booking through TeeBox without incurring fees – displayed at checkout.

Confirmed Booking: A tee time request successfully matched and reserved at a golf course through TeeBox.

Dispute: A formal claim by a user challenging fees or charges associated with a booking.

Free Tier: The entry-level TeeBox account with access to limited features and no subscription fee.

Hold: A pre-authorization on the user's card to cover the estimated cost of the tee time.

NotificationAPI: A third-party tool used by TeeBox to deliver SMS and email notifications to users.

No-Show: A failure to attend a confirmed tee time without canceling, which may result in a fee.

Payment Method: A valid credit or debit card stored in the user's account for processing fees.

Premium Tier: A forthcoming subscription level offering enhanced benefits, such as free cancellations.

QuickBook: The process of selecting and purchasing a currently available tee time immediately.

Stripe: The secure third-party payment processor used by TeeBox for transactions.

Subscription: A recurring monthly payment plan unlocking additional features and discounts.

Tee Time: A scheduled start time for playing golf at a course.

TeeBox: The online service that helps users search, receive alerts, and book golf tee times.

Virtual Credit Card: A digital card issued by TeeBox (via Stripe Issuing) used to complete bookings on behalf of users.

Waitlist: A feature allowing users to request a preferred tee time that is currently unavailable. Users may opt to receive availability alerts or automatic bookings (when card is on file and settings permit).

1. Account Registration & Subscription

By registering for a TeeBox account, you agree to provide accurate and complete information and maintain an active payment method on file if intending to book tee times. You must have a valid payment method registered prior to making any bookings.

2. Subscription Plans

• Free Tier: Provides basic booking services without access to alerts.
• Basic Tier ($9.99/month): Includes tee time alerts, two included booking credits, 30% off additional booking credits
• Premium Tier (24.99): Includes tee time alerts, 8 included booking credits, 50% off additional credits, and free cancellations subject to terms.

All subscriptions are billed on the Subscription Start Date and billed each month automatically until cancellation, or termination of the account.

3. Booking and Service Fees

• Managed Booking Service: TeeBox provides a managed booking service that completes tee time reservations directly with participating golf courses on your behalf. We handle the entire online booking process, including payment where required, user communications, and confirmation delivery.
• Third-Party Inventory: While TeeBox manages the full reservation workflow, all tee times originate from third-party golf courses and are subject to their availability and booking policies. TeeBox does not own or control tee time inventory—we act as your agent in securing a booking with the course.
• Standard Booking Fee: A flat $5.00 per player fee is charged only when a booking is successfully confirmed. Subscription tiers may include discounts or waived fees.
• Transparent Pricing: The total estimated cost—including course fees, TeeBox fees, and any applicable surcharges—is clearly displayed at the time of booking.
• Confirmation Timing: Bookings may be confirmed immediately or at a later time, depending on the user's request (e.g., immediate QuickBook vs. Waitlist). Charges are only applied once a match is confirmed.

4. Payment Processing and Authorizations

• TeeBox utilizes Stripe as its secure third-party payment processor.
• At the time of booking, the total estimated charge—including course fees, booking fees, and any applicable surcharges—is clearly displayed before the user confirms the booking.
• A pre-authorization hold for the displayed amount is placed on the user's registered payment method to secure the reservation and account for potential penalties such as late cancellations or no-shows.
• Final charges are reconciled after the scheduled tee time. If the final course charge is lower than the amount held, the unused portion is automatically refunded—typically within three (3) business days.
• Users are responsible for ensuring that their payment method remains valid and has sufficient funds to cover anticipated charges and adjustments.

5. Virtual Credit Card Transactions

• When a credit card is required for bookings TeeBox completes golf course reservations using virtual credit cards provided by Stripe Issuing, uniquely linked to each user's TeeBox account.
• TeeBox retains cardholder responsibility, disclosing minimal personally identifiable information to golf courses (primarily user names for identification purposes).
• TeeBox manages all communication with the golf course relating to the online booking transaction. TeeBox communicates with the user according to user preferences with booking and transaction related information.

6. Cancellation Policy

• Free & Basic Tiers: All booking fees are strictly non-refundable.
• Premium Tier: Users may cancel bookings free of charge if cancellations are submitted within the Cancellation WIndow (usually 36 hours), displayed at the time of booking.
• Cancellations within the Cancellation Window are subject to the booked course policy, including all cancellation fees. Sometimes, calling the golf course and asking to be forgiven can help avoid fees, for extreme cases like weather, an illness, emergency ect. However this is not guaranteed.

7. Dispute Resolution Process

• TeeBox is committed to fair and timely resolution of all user disputes. If you believe a charge was made in error or a booking was mishandled, please contact our support team at support@teebox.golf. TeeBox will investigate the issue, review system logs, payment records, notification history and provide a resolution within five (5) business days.
• While bookings are placed with the golf course, TeeBox manages the entire process on the users behalf. We aim to resolve issues fairly without requiring the user to contact the course.
• If a user chooses to dispute a charge through a payment provider, TeeBox will supply documentation (booking confirmations, timestamps, notifications) to support the case and ensure a fair outcome.

8. Data Privacy and Notifications

• TeeBox uses NotificationAPI exclusively for notification services, sharing only user contact information (email and/or phone number) required to facilitate bookings and alerts.
• All user data stored with TeeBox and third-party service providers is permanently deleted within 30 days following account termination.

9. Transaction and Processing Fees

• TeeBox may apply a surcharge of up to 3% exclusively on course fees charged to virtual credit cards used for golf course bookings. TeeBox subscription fees and one-time booking fees ($5 per player) do not incur additional processing charges; these are covered by TeeBox.
• Users agree to pay all applicable golf course fees, TeeBox booking fees, and applicable processing surcharges incurred.

10. Refund Policy

• Refunds are processed back to the original payment method used at the time of booking.
• Refunds may result from a user-initiated cancellation, a successful dispute resolution, or a booking concern escalated to TeeBox Support.
• If a discrepancy exists between the pre-authorized hold and the actual course charges, the difference will be refunded automatically following settlement.
• Refund processing typically occurs within three (3) business days after the booked tee time or dispute resolution.
• Refund eligibility is determined by TeeBox based on verification of system logs, booking activity, and communication records. All booking fees on the Free and Basic Tiers are non-refundable.

11. Liability and User Responsibilities

• Users are responsible for complying with all golf course policies, including tee time attendance, no-show penalties, and cancellation policies (displayed at checkout).
• TeeBox is not liable for disputes arising from golf course rules or operational practices, including penalties for late arrival, dress code violations, or pace of play.
• TeeBox will support users in resolving transactional disputes as defined in Section 7, including erroneous charges, system errors, or discrepancies in fees or notifications.
• TeeBox does not control or guarantee the outcome of disputes that are solely governed by golf course policy.

12. Service Availability and Modifications

TeeBox reserves the right to modify, suspend, or discontinue its services (or any part thereof), temporarily or permanently, with or without notice. TeeBox is not liable for any modification, suspension, or discontinuation of the services.

13. Third-Party Services and Integrations

TeeBox integrates with various third-party services including, but not limited to, payment processors and notification providers. Users acknowledge that TeeBox is not responsible for the reliability, availability, or performance of such third-party services.

14. Account Termination and Suspension

TeeBox reserves the right to suspend or terminate your account, access, or services at its sole discretion if any term is violated or for any reason including suspected fraud or abuse. Upon termination, TeeBox may delete all user data in accordance with its data retention policy.

15. Intellectual Property

All platform content including trademarks, branding, user interfaces, and other intellectual property remains the exclusive property of TeeBox. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without express written permission.

16. Force Majeure

TeeBox is not liable for failure or delay in performance caused by acts beyond its reasonable control, including natural disasters, internet outages, labor strikes, governmental actions, or third-party service disruptions.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law provisions. Any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in Denver, Colorado.

18. Contact Information

For questions or concerns related to billing, subscriptions, or disputes, contact TeeBox Customer Support at: support@teebox.golf

19. Agreement to Terms

By using TeeBox's services, you expressly agree to abide by the terms and conditions detailed herein. Continued use following any updates to these Terms constitutes acknowledgment and acceptance of changes.

These Terms of Service form a legally binding agreement between you (the user) and TeeBox, ensuring clarity and comprehensive policies for the management of bookings, billing, disputes, and user data privacy.

17. Arbitration Waiver and Class Action Limitation

To the fullest extent permitted by law:

• Users agree that any dispute, claim, or controversy arising out of or relating to the use of TeeBox's services or these Terms will be resolved exclusively through individual action, and not as part of any class, consolidated, or representative proceeding.
• Users waive any right to a jury trial or to participate in a class action or class arbitration.
• TeeBox does not agree to mandatory arbitration. All legal actions must be brought in the courts of competent jurisdiction as defined in Section 17 ("Governing Law and Jurisdiction").

This section survives termination of your account and use of TeeBox's services.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law provisions. Any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in Denver, Colorado.

19. Contact Information

For questions or concerns related to billing, subscriptions, or disputes, contact TeeBox Customer Support at: support@teebox.golf

20. Agreement to Terms

By using TeeBox's services, you expressly agree to abide by the terms and conditions detailed herein. Continued use following any updates to these Terms constitutes acknowledgment and acceptance of changes.

These Terms of Service form a legally binding agreement between you (the user) and TeeBox, ensuring clarity and comprehensive policies for the management of bookings, billing, disputes, and user data privacy.

Terms of Service • TeeBox LLC © 2025